Privacy Policy

Last Updated: January 1, 2024

At Ignis Storm Velarion Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued identification for registration
• Preferences and special requests
• Loyalty program information
• Communication records and correspondence

Automatic Information Collection

We may automatically collect certain information when you visit our website or use our services:

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Location data (with your consent)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing reservations and providing hotel services
• Managing your account and loyalty program participation
• Communicating with you about your stay and our services
• Personalizing your experience and preferences
• Processing payments and managing billing
• Improving our services and facilities
• Marketing and promotional communications (with consent)
• Complying with legal and regulatory requirements

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations
• Business Partners: With partners for joint marketing or service offerings (with consent)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Emergency Situations: To protect the safety of guests, employees, or the public

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices
• Secure payment processing systems
• Physical security measures for our facilities

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on:

• The type of information collected
• Legal and regulatory requirements
• Business needs and operational requirements
• Your preferences and consent

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings, but please note that disabling cookies may affect website functionality.

Types of Cookies We Use:

• Essential Cookies: Necessary for website operation
• Performance Cookies: Help us understand website usage
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

International Data Transfers

As a hotel serving international guests, we may transfer your personal information across borders. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.